Refund & Cancellation Policy

DAILYSATHI Refund & Cancellation Policy

At Daily Sathi, we aim to provide smooth, reliable services for both customers and service partners. This policy clearly explains how cancellations, reschedules, and refunds work — ensuring fairness while protecting our partners’ time.

1. Cancellation by Customers

A. Instant / On-Demand Bookings

  • Can be cancelled within 10 minutes of booking for a full refund (if payment was made online).

B. Scheduled Services

  • Free Cancellation – Cancel 4+ hours before service → 100% refund.
  • Partial Refund (75%) – Cancel 2–4 hours before service → 75% refund.
  • No Refund – Cancel within 2 hours of service → No refund.

⚠ Why? Our service providers reserve this time just for you. In the final hours, they may already be travelling or have declined other work to serve you.

2. Rescheduling by Customers

  • Free Reschedule – Change your booking 4+ hours before service (limit: 1 free change).
  • Rescheduling Fee (₹49) – Change your booking 2–4 hours before service.
  • No Reschedule – Within 2 hours of service, rescheduling is not allowed. If you cannot proceed, the booking must be cancelled (and the No Refund rule applies).

3. Cancellation by Service Providers

If a provider cancels:

  • We will try to arrange a replacement provider at the same rate.
  • If no replacement is available, the full amount will be refunded to the customer.

4. Refund Process

  • Refunds are credited to the original payment method within 5–7 business days.
  • For UPI payments, refunds usually appear within 2–3 working days.
  • Cash payments cannot be refunded online — any dispute will be resolved directly with the provider.

5. Non-Refundable Cases

Refunds will not be provided if:

  • The service was completed as described, but the customer is dissatisfied.
  • Incorrect address or contact details were provided, preventing service delivery.
  • The customer was unavailable at the scheduled time.

6. Dispute Resolution

If you are unhappy with a service, contact our support team within 24 hours:

  • 📧 support@dailysathi.com
  • 📞 +91 7988749439

We will review the matter and may offer a partial refund, discount coupon, or service credit if appropriate.